Privacy Policy

Personal Data We Collect

Information You Provide

We collect information that you provide when you create or use a Casino Days account, contact customer support, complete verification or carry out account activity.

This can include:

• Full name and date of birth;
• Email address and phone number;
• Residential address;
• Account information;
• Identity and age verification documents;
• Payment and transaction details;
• Deposits and withdrawals;
• Betting and account history;
• Customer support requests;
• Chat messages and other communications;
• Information supplied during fraud or anti-money laundering checks.

Information Collected Automatically

When you access our Websites or Services, certain technical information is collected automatically.

This can include your IP address, browser type, operating system, device information, language preferences, time zone, access time, referring URL, system activity, crash reports, cookies and account activity. We use this information to operate our Websites, maintain security, identify technical problems and understand how our Services are used.

Information From Third Parties

We can receive information from payment providers, identity verification companies, fraud prevention services, financial institutions, public records and other trusted sources.

Third-party information helps us verify your details, process transactions, prevent fraud and meet legal requirements.

Why We Process Personal Data

Casino Days processes Personal Data when there is a valid legal basis under applicable law.

We use Personal Data to:

• Create and manage customer accounts;
• Provide requested Services;
• Process deposits, withdrawals and other transactions;
• Verify identity, age and account information;
• Meet anti-money laundering and regulatory duties;
• Detect and prevent fraud and unauthorized activity;
• Support responsible gaming measures;
• Monitor betting activity and related risks;
• Provide customer support;
• Maintain Website security;
• Investigate suspected unlawful activity;
• Maintain and improve Website functionality;
• Prepare statistics using aggregated or anonymized information;
• Communicate with customers about their accounts and Services;
• Send marketing communications where permitted;
• Enforce our terms and protect our legal rights.

Processing can be based on contractual requirements, legal obligations, legitimate interests or consent, depending on the purpose.

Sharing Personal Data

Casino Days can share Personal Data with selected third parties where there is a valid legal, contractual, security or business reason.

Recipients can include:

• Companies within our corporate group;
• Payment and financial service providers;
• Identity verification providers;
• Fraud prevention companies;
• Technical and hosting providers;
• Customer support providers;
• Analytics and communication providers;
• Marketing service providers;
• Regulators and licensing bodies;
• Government authorities and law enforcement agencies;
• Courts and legal advisers;
• Other parties where you have provided consent.

Information is shared only where needed for the relevant purpose or where disclosure is required or permitted by law.

International Data Transfers

Your Personal Data can be processed in countries outside India. Different countries have different data protection requirements. Where information is transferred internationally, Casino Days applies appropriate safeguards required by applicable law. These safeguards can include contractual protections, approved transfer mechanisms, security controls and other measures intended to protect Personal Data.

Data Security

Casino Days uses technical and organizational measures to protect Personal Data against unauthorized access, loss, misuse, alteration and disclosure.

Security measures include:

• Encryption for data transmitted between your device and our Services;
• Encryption and security controls for stored information;
• Restricted access to Personal Data;
• Firewalls and network security controls;
• Intrusion monitoring and prevention;
• Controlled access to hosting facilities;
• Security monitoring and event logging;
• Backup and data recovery measures.

Access to Personal Data is limited to employees, contractors and service providers who need the information for their responsibilities. No online service can guarantee absolute security, but Casino Days maintains security controls designed to protect customer information.

Data Retention

Casino Days keeps Personal Data for as long as necessary to provide Services, operate accounts, meet legal requirements, prevent fraud, resolve disputes and protect our rights. Certain information can remain stored after an account is closed.

Where required for legal, regulatory, financial, fraud prevention or other lawful purposes, account records can be retained for up to five years after account closure or the last relevant contact. Some information requires longer retention where responsible gaming, legal proceedings, financial regulations, fraud investigations or other legal requirements apply. When Personal Data is no longer required, it is deleted, securely destroyed or anonymized where appropriate.

Responsible Gaming and Security Records

Casino Days can retain certain information for longer periods where needed to support responsible gaming and protect customers. This can include information relating to self-exclusion, betting activity, suspected fraud, money laundering, unauthorized account access, financial transactions or violations of account terms.

Retention helps Casino Days meet applicable legal and regulatory duties and respond to investigations or claims.

Your Privacy Rights

Depending on the laws applicable to you, you can have rights relating to your Personal Data.

These can include the right to:

• Request access to Personal Data held about you;
• Correct inaccurate information;
• Request a copy of your Personal Data;
• Request Personal Data in a machine-readable format where applicable;
• Object to certain processing;
• Request deletion of Personal Data;
• Request restriction of processing;
• Withdraw consent where consent is the legal basis;
• Stop receiving direct marketing communications;
• Submit a complaint to a relevant data protection authority.

Deletion requests are subject to legal and regulatory requirements. Casino Days can retain information where it is required for legal obligations, fraud prevention, financial records, responsible gaming, security or legal claims. We can request information to verify your identity before processing certain privacy requests.

Google Analytics

Casino Days uses analytics services such as Google Analytics to understand Website usage. Information collected can include pages visited, visit frequency, referring websites, technical information and IP address data. Analytics information helps us monitor Website activity, identify technical issues and prepare statistical reports. Google processes information under its own terms and privacy requirements.

You can manage cookies through your browser settings. Blocking cookies can affect certain Website functions.

SSL Encryption

Casino Days uses SSL/TLS encryption to protect sensitive information transmitted between customers and our Websites.

Encryption helps protect account, payment and other Personal Data during transmission.

Cookies

Casino Days uses cookies and similar technologies to support Website functions and understand how visitors use our Services. Cookies are small files stored on your device that can remember settings and recognize your browser.

We can use cookies for:

• Account access;
• Session management;
• Security;
• Language preferences;
• Financial transactions;
• Website analytics;
• Traffic measurement;
• Advertising;
• Marketing measurement;
• Website functionality.

Necessary Cookies

Necessary cookies support essential Website functions, including secure account areas and financial transactions. Disabling them can prevent some Services from working correctly.

Registration Cookies

Registration cookies help recognize customers and remember information associated with account activity.

Session Cookies

Session cookies remain active during a browsing session and normally expire when the browser is closed.

Persistent and Analytical Cookies

Persistent cookies remain for a defined period and can remember selected preferences.

Analytical cookies provide information about Website traffic and visitor activity.

You can manage or delete cookies through your browser settings. Available controls depend on your browser and device.

Changes to This Policy

Casino Days can change this Privacy Policy when required by changes to our Services, legal requirements, security measures or data processing practices.

The latest version will be made available through our Websites. Where appropriate, we will notify customers of material changes.

Contact and Privacy Requests

If you have a question about your Personal Data, want to exercise a privacy right or want to raise a privacy concern, contact Casino Days customer support through the contact options available in our Services. We review privacy requests and complaints within the timeframe required by applicable law.

Identity verification can be required before certain requests are completed. This Privacy Policy applies to the processing of Personal Data connected with Casino Days Services for customers in India and other jurisdictions where the Services are available.